Support
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Recent activity by Support-
What is FlipTree?
FlipTree is an all-in-one mobile application to hire, get hired, post local deals, organize volunteer events, and connect with your community members.
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How can I contact FlipTree's member service?
Please click here to contact our member service.
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Where can I see the full history of my bookings?
You can see the full history of your confirmed bookings, requests pending confirmation by providers, cancellations, completed requests, and requests pending reviews by clicking the icon on the top ...
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How can I reschedule my booking?
You can reschedule your booking by going into the chat window of your booking, and then clicking Reschedule button at the bottom left. Once you select and submit the new time for the booking, the r...
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What questions should I ask the provider?
You should ask for a copy of the provider's insurance policy to make sure that the provider is carrying a valid insurance with appropriate coverage. You can also ask the provider for the contractor...
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How can I open a service request complaint?
Please click here to contact our member service to open a service request complaint
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Am I Charged a Sales Tax?
State tax laws require FlipTree, to collect and remit sales tax on certain transactions. Depending on the state and the task, sales tax may be charged. If your task involves a taxable service, you...
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When does FlipTree charge the service request payment?
Service request payment is charged to the member's payment method at the completion of a service request, and is initiated by the provider. FlipTree will email you the receipt upon successful payme...
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Does FlipTree seek authorization/pre-authorization hold on the member's payment method for service request payment before provider starts the service request?
Yes. We may seek authorization/pre-authorization hold to verify that sufficient funds are available on the member's payment method to cover the service request payment. This will appear as a pendin...
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Can I save multiple payment methods in my profile?
Yes. Your preferred payment method will be used to process service request payments.