I requested a password reset but I have not received the one-time passcode (OTP) and it is more than five (5) minutes. What should I do?

If, after requesting a reset of your password, you do not receive the one-time passcode (OTP), check the spam or junk mail folder and search for an email with the title "One-time passcode from FlipTree". If this did not resolve the issue, please contact our member service for further assistance.