Both customers and service providers will have the opportunity to rate each other after the completion of services. This two-way rating system holds everyone accountable for their professionalism and behavior. Accountability helps create a respectful, safe environment for customers and service providers. Customers will be able to see service provider ratings before selecting a service provider for a service request. So, each rating a customer gives can have an impact on that service provider's future on FlipTree. In addition, customers with a low star rating may not have their requests accepted by service providers. Other factors that may impact ratings include service appointment cancellations in less than two (2) hours, twenty-four (24) hour automatic cancellation of service appointment requests, and service appointment no-shows by service providers. Please see section entitled "Cancellations" for details.