Both members and providers will have the opportunity to rate each other after the completion of services. This two-way rating system holds everyone accountable for their professionalism and behavior. Accountability helps create a respectful, safe environment for members and providers. Members will be able to see provider ratings before selecting a provider for a service request. So, each rating a member gives can have an impact on that provider's future on FlipTree. In addition, members with a low star rating may not have their requests accepted by providers. Other factors that may impact ratings include service appointment cancellations in less than two (2) hours, twenty-four (24) hour automatic cancellation of service appointment requests, and service appointment no-shows by providers. Please see section entitled "Cancellations" for details.
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